At 99 cuci, your privacy is more than a legal obligation – it is our moral responsibility to every player who entrusts their data to our platform. Find out exactly how we manage your information.
Six core principles that shape how we protect every detail of your personal data.
All data transmitted between your device and our servers 99 cuci encrypted using 256-bit SSL technology – the same level of security used by Malaysia's leading banks.
You have the right to access, amend, or request the deletion of your personal data from the system 99 cuci at any time, in accordance with the rights granted under PDPA 2010.
99 cuci has never and will never sell, rent, or transfer our players' personal data to third parties for marketing purposes without your explicit consent.
All data processing practices 99 cuci fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) – the country's primary privacy protection legislation.
Your personal data is retained only for as long as it is needed for the stated purpose. Any data that is no longer required will be securely deleted from the system 99 cuci.
In the event of any security incident involving your data, 99 cuci committed to notifying you within 72 hours in line with industry best practices.
The foundation of our commitment to 99 cuci player privacy
This Privacy Policy transparently describes how 99 cuci – Malaysia's leading online entertainment and betting platform – collects, uses, stores, protects, and discloses your personal data when you use our services.
This document applies to all users of the platform 99 cuci, including website visitors, registered members, and anyone who interacts with our services through any channel – website, mobile app, live chat, or email. By using the platform 99 cuci, you agree to the data processing practices described in this Privacy Policy.
We are committed to ensuring that all our data management practices fully comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you disagree with any aspect of this Privacy Policy, please discontinue your use of the 99 cuci.
Our Core Principles: 99 cuci only collects data that is strictly necessary, uses it solely for the stated purposes, and never sells it to third parties for marketing. Your privacy is a priority, not an afterthought.
The specific information collected by the 99 cuci platform
In the interest of full transparency, the following is a complete list of personal data categories that 99 cuci may collect from you when you use our platform:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Account registration, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account details, e-wallet information, transaction history | Deposits & withdrawals, KYC verification |
| Technical Data | IP address, device type, web browser, OS, screen resolution | Automatically during platform use |
| Usage Data | Pages visited, games played, session duration, clicks | Platform analytics, cookies |
| Communication Data | Live chat conversation records, support emails, complaints | Interactions with customer support |
| Game Data | Betting history, wins, losses, game preferences | Gaming activity on the platform |
We specifically not collect credit/debit card numbers directly – all payments are processed through certified third-party payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. 99 cuci never sees or stores your payment card number.
Specific purposes for using personal data at 99 cuci
99 cuci uses collected personal data solely for the following legitimate and transparent purposes:
Purpose Limitation Principle: 99 cuci holds to the principle that personal data may only be used for the purposes stated at the time of collection. We will not use your data for any other purpose without first obtaining your fresh consent.
Who may receive your data and why
99 cuci does not sell, rent, or trade our players' personal data. However, we may share data with the following categories of third parties in limited and controlled circumstances:
99 cuci may be required to disclose your personal data to Malaysian authorities where there is a valid court order, writ, or applicable regulatory directive. In such situations, we will notify you in advance where legally permitted.
In the event of any merger, acquisition, or sale of assets 99 cuci, users' personal data may form part of the transferred assets. We will notify you clearly before your data becomes subject to a different privacy policy.
Technical and organisational infrastructure to protect your data
99 cuci is fully invested in safeguarding our players' personal data through comprehensive security measures:
SSL/TLS 256-bit encryption for all data communications between you and 99 cuci's servers.
2FA is available for all accounts as an additional layer of login security.
The cybersecurity team monitors 99 cuci's infrastructure around the clock to detect threats.
Only authorised, specially trained staff have restricted access to users' personal data.
Data is automatically backed up to separate secure locations to prevent data loss.
Independent penetration testing and security audits are conducted on a regular basis.
How we use tracking technologies on the 99 cuci platform
Platform 99 cuci uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly:
You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality 99 cuci. For more information on managing cookies in popular browsers such as Chrome, Firefox, or Safari, please refer to your browser's help section.
Dedicated protection for your sensitive financial information
Financial data is among the most sensitive information you entrust to 99 cuci. We apply additional protections specific to this category of data:
Your rights under the Personal Data Protection Act 2010
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to the personal data held by 99 cuci:
To exercise any of the above rights, please contact our Data Protection Officer by email at privacy@99cuci.ws or via the platform's live chat. Requests will be processed within 30 days from the date of receipt. We may require identity verification before processing your request for account security purposes.
99 cuci's commitment to the protection of minors
Platform 99 cuci is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.
If 99 cuci determines that personal data belonging to an individual under the age of 18 has been collected, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us immediately at support@99cuci.ws.
To Parents & Guardians: If you suspect your child has used the platform 99 cuci, please contact our support team immediately. We will respond within 24 hours and take all necessary steps.
How your data is managed when it needs to be processed outside Malaysia
In the normal course of platform operations 99 cuci, your personal data may need to be transferred to or processed on servers located outside Malaysia – for example, for cloud storage services or gaming infrastructure provided by international vendors.
In all such situations, 99 cuci ensures that:
How long we retain your personal data
99 cuci only retains your personal data for as long as necessary for the stated purposes or as required under Malaysian law. The following are general guidelines on retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Active Account Data | For as long as the account remains active | Service requirements |
| Financial Transaction Records | 7 years after the transaction | AML legal obligations |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Communication Records | 3 years from the date of communication | Dispute resolution |
| Technical Data & Logs | 12 months | Security & audit |
| Marketing Data (with consent) | Until consent is withdrawn | User consent |
Once the retention period expires, data will be securely deleted using permanent erasure methods that ensure it cannot be recovered.
How we notify you of policy updates
99 cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services.
For any material changes to how we use your personal data, we are committed to:
How to contact us on any privacy matter
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data by 99 cuci, please contact our Data Protection Officer:
If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for enforcing the PDPA 2010.
Our Commitment: Every privacy-related enquiry will receive a thorough, careful, and fully accountable response from the 99 cuci. Your privacy is our priority – not just words on paper.
Join over 500,000 Malaysian players who trust 99 cuci for a gaming experience that is safe, fair, and fully protected. Register today and enjoy all our best games.